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  • Customer Service
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    Week 1: Welcome and English Fundamentals
    English Fundamentals
    Be Clear
    Be concise
    Active voice
    Writer vs. Reader focused
    ChatGPT
    Grammarly Free Writing AI Assistance
    email template
    English fundamentals deck
    Week 2: Business Communications
    Rate your listening abilities
    Turn opinions into facts
    Values and Beliefs
    Empathy
    Ryan Reynolds and Communication
    Communication Deck
    Week 4: Customer Service Excellence
    Customer Service Stories
    Top 5 Skills
    BRAVO Model
    Customer Service Full Deck
    Customer Service Deck 1
    Customer Service Deck 2
    Customer Service Module 3
    Week 5: Customer Service Part 2
    Customer Service Module 3
    Customer service module 4
    Show You Care Skills Roadmap
    Week 7 - Professional Selling
    Professional Selling Deck
    Craft a value statement
    Sales Funnel
    Email writing
    Persuasion Template
    Week 8: Professional Selling Part 2
    Professional Selling Week 2
    Week 10: Social and Emotional Leadership
    Activities
    Deck
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    Customer Service

    • teacher: Kirsten Josling
    • teacher: Joel Silverstone

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