Robust interpersonal skills and leadership capabilities are not just essential; they’re fundamental to enhancing customer satisfaction and loyalty and driving business success. Tailored specifically for managers, facilitators, and client-facing professionals in dynamic sectors like the restaurant and food and beverage industry, this program leverages self-determination theory and motivational interviewing frameworks to elevate teamwork, communication, and engagement.
Participants will master effective communication, problem-solving, and conflict-resolution techniques, crucial for enriching customer experiences and contributing significant value to their organizations. This training is pivotal for nurturing a committed workforce, crucial for employee retention, and instrumental in scaling businesses by investing in capable, loyal personnel.
- teacher: Rhys James
- teacher: Joel Silverstone