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  • Modern Workplace Excellence - MCL
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    Process Optimization - The Business and Sales Cycle
    Reading - Process Optimization: Get More From Your Processes
    Reading - Process Optimization Explained: Methods, Benefits & Tools
    Pre-Session Worksheet - The Business and Sales Cycle
    Process Optimization - Inter-Departmental Connectedness in the Customer Onboarding Experience
    Reading - How to Improve Interdepartmental Communication
    Reading - Customer Onboarding Guide With 6 Best Practices
    Pre-Session Worksheet - Inter-Departmental Connectedness in the Customer Onboarding Experience
    Process Optimization - Core Company Processes and the Importance of SOPs
    Reading - Why Are SOPs Important? Understanding Their Impact on ROI
    Reading - Top 10 Benefits of Using Standard Operating Procedures – Scribe
    Pre-Session Worksheet - Core Company Processes and the Importance of SOPs
    Day 3 Summarized
    Process Optimization - Streamlining Workflows for Operational Efficiency
    Reading - Practical Guide to Streamline Processes & Workflows – Pipefy
    Reading - 3 Steps to Streamline Workflows and Optimize Processes – Atlassian
    Pre-Session Worksheet - Streamlining Workflows for Operational Efficiency
    Customer Service & Relationship Building - Fundamentals of Communication
    Reading - Customer Relations 101
    Article on leadership and conflict
    Trust equation
    11:00am to 12:30pm - 17th June - In-Person - Session 5 MCL
    Customer Service & Relationship Building - Agreement, Active Listening, and Complaint Handling
    Communication Skills
    Teams, Client, Lead
    11:00am to 12:30pm - 19th June - In-Person - Session 6 MCL
    Customer Service & Relationship Building - Adding Value & Problem Solving for your Customers
    Communication Listening. leadership, Problem solving
    Disney Questions
    Customer Service & Relationship Building - Top Traits of Great Salespeople & Customer Service Representatives and how to Develop yourself into one
    value selling
    Full value selling playbook
    Operational Efficiency and Digital Transformation - Intro to Generative AI
    Operational Efficiency and Digital Transformation - Applied AI
    Operational Efficiency & Digital Transformation - Automation of Processes - Part 1
    Reading - What is the Digital Transformation of the Workplace
    Reading - 8 Tips to Streamline Workflows and Processes
    Operational Efficiency and Digital Transformation - Operational Excellence in a Digital World
    Performance & KPI Development - Goal Setting, Clarifying the Right Targets, and Measuring what Matters (KPIs)
    Performance & KPI Development - Time Prioritization and Schedule Optimization to Get Things Done
    Reading - Master KPI Setup, Measurement & Tracking: Best Practices Guide
    Reading - How to Develop Effective KPIs
    Performance & KPI Development - Reviewing Performance for Strategic Business Decisions & Determining Development Areas
    Performance & KPI Development - Leadership Fundamentals: Taking Ownership and Responsibility for your Performance - Establishing a High-Responsibility Culture
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    Course info

    Modern Workplace Excellence - MCL

    • teacher: Dan Carpenter
    • teacher: Rhys James
    • teacher: Salim Moradipour
    • teacher: Parthiban Natarajan
    • teacher: Joel Silverstone
    • teacher: Michael Weatherhead

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