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Modern Workplace Excellence
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Module 1: Operational Excellence
Slideshow: Vision and Values
Slideshow: Soft Skills Leadership 1
Slideshow: Soft Skills Leadership 2
Activity: Vision Creation Questions
Additional Files: Value Creation Thought Framework
Handout: Crafting a Value Statement
Reading: Does Your Company's Culture Reinforce its Strategy and Purpose?
Reading: How to Activate and Embed Purpose in your Organization
Reading: The Importance of Empathy in the Workplace
Reading: Improve Team Collaboration: Strategies for Synergetic Success
Module 2: Technology and Automation Essentials
Handout: Everyday AI Information Sheet
Template: Visual Guide for AI Automation
Reading: To Automate or Not? A Guide to Smart Decision-Making
Reading: What is Cyber Hygiene and Why is it Important?
Module 3: Applying Technologies for Growth
Slideshow Template: Future of Tech at Company
Handout: Everyday AI Information Sheet
Template: Visual Guide for AI Automation
Reading: To Automate or Not? A Guide to Smart Decision-Making
Reading: How AI is Changing Decision-Making for Mid-Market Companies
Reading: Enabling Digital Tranformation of Workplace with Workflow Automation
Video: OpenAI Speech-to-Speech Reasoning
Module 4: Leadership Foundations
Slideshow: Leadership Foundations
Slideshow: AI for Leaders
Handout: Reflective Questions on Leadership
Additional Files: Trust Equation
Reading: Why Leadership Trust is Critical, Especially in Times of Change
Reading: Essential Communication Skills for Leaders
Reading: The 3 Keys to Mastering Managing Expectations on Your Team
Reading: How to Define Roles and Responsibilities
Video: Leadership Explained by Robin Sharma
Module 5: Delegation and Accountability
Slideshow: Delegation and Accountability
Template: Onboarding 30-60-90 Check-In Guide
Reading: How to Give Feedback That Feels Right
Reading: Delegate Your Workload: Go Beyond "Getting it Off Your Desk"
Reading: The 3 Keys to Mastering Managing Expectations on Your Team
Video: 19 Words to Use When Providing Feedback
Module 6: Process Optimization
Activity: Pre-Session Reflection - Core Company Processes and SOPs
Activity: Pre-Session Reflection - Inter-Departmental Connectedness
Activity: Pre-Session Reflection - Streamlining Workflows
Activity: Pre-Session Reflection - The Business and Sales Cycle
Reading: How to Improve Interdepartmental Communication
Reading: Why Are SOPs Important? Understanding Their Impact on ROI
Reading: Top 10 Benefits of Using Standard Operating Procedures
Reading: Process Optimization: Get More From Your Processes With These 6 Methods
Reading: Process Optimization Explained - Methods, Benefits and Tools
Reading: 12 Steps to Streamline Business Processes and Workflows
Reading: 3 Steps to Streamline Workflows and Optimize Processes
Reading: 8 Tips to Streamline Processes and Improve Workflows
Module 7: Communication Mastery
Slideshow: Collaborative Synergy
Slideshow: Teams and Clients
Slideshow: Business Communication 1
Slideshow: Communicate with Impact
Additional Files: Trust Equation
Reading: Ryan Reynolds and the Importance of Communication
Reading: HBRs Leadership Communication Skills
Reading: How to Improve Interdepartmental Communication
Reading: Essential Communication Skills for Leaders
Reading: Customer Relations 101: Beginner's Guide to Building Relationships
Module 8: Emotional Well-Being and Resilience Strategies
Activity: Reflective Questions on Attitude and Energy
Reading: Lead the Field by Earl Nightingale (Attitude - The Magic Word)
Video: Energy Explained by Bob Proctor
Resource: Resources for Support in Ontario
Module 9: Business and Sales Skills
Activity: Your Ideal Client
Activity: Be a Fan
Activity: Creating Sustainability
Activity: Professional Recommendations
Activity: Client Inventory List
Activity: Methods and Measures
Activity: Business Issues and Initiatives
Module 10: Everyday Leadership
Slideshow: Soft Skills Leadership 1
Slideshow: Soft Skills Leadership 2
Activity: Bring it All Together
Activity: Reflective Questions on Leadership
Reading: Essential Communication Skills for Leaders
Video: Leadership Explained by Robin Sharma
Module 11: Essential Professional Skills and Competencies
Resource: WHMIS Guide
Resource: Accessibility for Ontarians with Disabilities Act
Module 12: Integrated Leadership
Resource: Health and Safety Training
Resource: Worker Health and Safety Awareness in 4 Steps
Resource: Supervisor Health and Safety Awareness in 5 Steps
Module 13: Customer Service and Relationship Building
Slideshow: Teams and Clients
Slideshow: Value Selling 1
Slideshow: Value Selling 2
Additional Files: Disney Questions
Activity: Business Issues and Initiatives
Reading: Ryan Reynolds and the Importance of Communication
Reading: Customer Relations 101: Beginner's Guide to Building Relationships
Reading: Customer Onboarding with 6 Best Practices
Module 14: Operational Efficiency and Digital Transformation
Activity: Pre-Session Reflection: Streamlining Workflows
Template: Visual Guide for AI Automation
Reading: Process Optimization: Get More From Your Processes With These 6 Methods
Reading: Process Optimzation Explained - Methods, Benefits and Tools
Reading: 12 Steps to Streamline Business Processes and Workflows
Reading: 3 Steps to Streamline Workflows and Optimize Processes
Reading: 8 Tips to Streamline Processes and Improve Workflows
Reading: Enabling Digital Transformation of Workplace and Workflow Automation
Module 15: Performance and KPI Development
Reading: How to Set Up, Measure and Track Your KPIs
Reading: How to Develop Effective KPIs
Module 16: Onboarding Excellence
Slideshow: Welcome to Onboarding 1
Slideshow: Welcome to Onboarding 2
Handout: Onboarding Manual
Handout: Onboarding Checklist
Handout: New Hire Welcome Kit
Handout: Onboarding 30-60-90 Check In
Template: Employee Onboarding Plan
Module 17: Leadership Principles for Everyone
Slideshow: Leadership Foundations
Slideshow: Leadership Principles for Everyone
Reading: Essential Communication Skills for Leaders
Reading: The 3 Keys to Mastering Managing Expectations for Your Team
Reading: How to Define Roles and Responsibilities
Module 18: Empathy in Action
Slideshow: Empathy in Action
Slideshow: Business Communication 2
Slideshow: Social and Emotional Leadership
Reading: How to Give Feedback That Feels Right
Reading: The Importance of Empathy in the Workplace
Video: 19 Words to Use When Providing Feedback
Module 19: Communication for Impact
Slideshow: Business Communication 1
Slideshow: Communicate with Impact
Slideshow: Effective Communication
Slideshow: Presentation Skills
Reading: HBRs Leadership Communication Skills
Reading: Ryan Reynolds and the Importance of Communication
Reading: How to Improve Interdepartmental Communication
Resource: Inclusive Writing Guidelines and Resources
Module 20: Interpersonal Excellence
Slideshow: Business Communication 2
Slideshow: Collaborative Synergy
Slideshow: Social and Emotional Leadership
Additional Files: Trust Equation
Reading: Ryan Reynolds and the Importance of Communication
Reading: Improve Team Collaboration: Strategies for Synergetic Success
Module 21: Scalable Systems
Activity: Pre-Session Reflection - Core Company Processes and SOPs
Reading: Enabling Digital Transformation of Workplace with Workflow Automation
Reading: 12 Steps to Streamline Business Processes and Workflows
Reading: 3 Steps to Streamline Workflows and Optimize Processes
Module 22: Scalable Tools
Slideshow: AI for Leaders
Handout: Everyday AI Information Sheet
Template: Visual Guide for AI Automation
Reading: How AI is Changing Decision-Making for Mid-Market Companies
Module 23: Everyday AI
Slideshow: AI for Everyone
Slideshow: Artificial Intelligence - An Overview
Handout: Everyday AI Information Sheet
Template: Visual Guide for AI Automation
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Modern Workplace Excellence
teacher:
Michael Weatherhead
